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Contact Information
nMB Melbourne Office
Level 18,
535 Bourke Street,
Melbourne VIC 3000
nMB Sydney Office
Level 24,
60 Margaret Street,
Sydney NSW 2000
Email
enquiries@nmb.com.au
Phone
1300 668 662
Or
Speak to your local nMB Partnership Manager.
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Resolve an issue
If you have a concern please get in touch with us. We will take the time to understand the issue and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.
Get a solution
If after working with our team you aren’t satisfied with the outcome, you may request your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns via our own resolutions process which is provided to you free of charge. Please email compliance@nmb.com.au and a member of the team will be in touch within one working day.
Further details of our Complaints Handling Policy are available here.
Need assistance?
National Relay Service (NRS)
If you are deaf or require hearing or speech assistance you can connection us via the NRS.
Further help?
If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:
Phone: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
Get in touch with us if you have any questions
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